This listing was posted on Oasis Applicant Tracking.
Jr. Conference Services Manager
Location:
Ocala, FL
Description:
The World Equestrian Center, located in Ocala Florida is seeking a Jr. Conference Services Manager to join our team. The Jr. Conference Services Manager primary role is to be the bridge between our clients and the hotel operations team. You'll ensure events are detailed and executed seamlessly by managing group and event sales bookings, optimizing revenues, and uncovering up-sell opportunities while positively impacting our guests, fellow associates, and local communities. Primary Responsibilities: Group Threshold - Handling groups of 100 people or less. Client Liaison: Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized using tools and systems provided. Banquet Coordination: Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines. Upselling & Client Communication: Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements. Event Feedback & Management: Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback. Monitor guest room blocks, ensure contract adherence and optimize revenue opportunities. Room Management: Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities. Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract. Payment Management: Supervise the entire client payment process, from initial deposits to the final bill. Booking & Documentation: Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas. Client Engagement: Coordinate on-site tours and virtual client meetings. Be on-hand during key event moments to engage with clients, ensure all details are executed correctly, and address immediate requirements. Sales Support: Collaborate with the Director of Catering & Conference Services. Director of Sales &Marketing in various sales activities, which include guiding site tours, promoting catering events, resumes and managing BEO documentation. Revenue Verification: Regularly audit banquet checks against our sales system to ensure accurate posting of revenues, including items consumed during events. Billing Oversight: Review the full bill upon event completion, ensuring alignment with our group closing checklist. This ensures timely and accurate billing by our accounting team. Commission and Loyalty Management: Process commission payments using the brand's commission system, and address discrepancies or issues such as group no-shows. Collaborate with the client and front office for any corrective actions. Ensure VIP group reservations are correctly allocated. Meeting Participation: Actively engage in the BEO, Group Resume, Pre-Con, Post Con and Group Scrub Meetings, always being prepared to discuss the specifics of any assigned group(s). All other duties as required. This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Physical Requirements: Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Up to 8+ hours sitting at a desk and computer work. Required Qualifications, Education, Experience, Skills, and Abilities: High School diploma or equivalent. Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience. Proficient in Microsoft Office. Must possess a valid driver's license and reliable transportation and the ability to be available at off property meetings and events with minimal notice. Preferred Qualifications, Education, Experience, Skills, and Abilities: Bachelor’s degree in business administration, Marketing, Hotel and Restaurant Management, or related major. Prior experience with Group, and/or Local Social Event market segments. Certified Meeting Professional (CMP). Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.FDC (Salesforce), and/or CI/TY (Marriott), and Diagramming Tools like Social Tables, particularly in detailing Banquet Event Orders (BEOs). The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
Company:
World Equestrian Center Ocala
Posted:
May 9 on Oasis Applicant Tracking
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More About this Listing: Jr. Conference Services Manager
Jr. Conference Services Manager is a Executive Manager Job at World Equestrian Center Ocala located in Ocala FL. Find other listings like Jr. Conference Services Manager by searching Oodle for Executive Manager Jobs.
Jr. Conference Services Manager is a Executive Manager Job at World Equestrian Center Ocala located in Ocala FL. Find other listings like Jr. Conference Services Manager by searching Oodle for Executive Manager Jobs.