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Best Practice Enablement Mgr : Salt Lake City, UT : 112168
Location:
Salt Lake City, UT
Description:
JOIN OUR TEAM Berkshire Hathaway Energy is seeking customer:centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. General PurposeThe purpose of this position is to manage user adoption and business readiness activities for the Berkshire Hathaway Energy asset and work management center of excellence. This person is responsible for ensuring successful user adoption of new tools, processes, and enhancements. This includes support for both Business Transformation project team and end:user needs across Berkshire Hathaway Energy companies. This manager will be critical in crafting and delivering strategy, approach, process, procedures, guidelines, governance, training, and support throughout the lifecycle of the project and beyond deployment. This manager is also responsible for providing hands:on assistance to utility staff with real:world evaluation, adoption and feedback on best practices. This includes helping with the integration of new ideas into existing process and procedures, new tool adoption, best practice training, and root:cause identification of the real:world challenges of end users. This role functions as a bridge between theoretically good ideas and practical implementation. It requires a customer service mindset, a proactive approach to exploring root cause hypothesis, and a passion for mentoring others to do the same. Responsibilities - Facilitate User Adoption of Best Practices and Tools for Utility Asset Maintenance and Operationso Manage creation of end:user enablement strategy and approach.o Assist utilities with the integration of new ideas into existing processes.o Assist utilities with the implementation of behavioral change strategies.o Support all asset and work management related activities for the organization.- Champion Best Practice Training Across All Affiliateso Conduct annual and ongoing training needs assessment meetings to determine end:user learning needs, and required resources.o Coordinate and participate in the creation and delivery of learning materials.o Manage initiative:specific bootcamps (virtual, live instructor:led training opportunities).o Manage ongoing communication and follow:up training activities to maintain user adoption long:term.o Act as a lead/expert in the work group; train and mentor asset management managers, engineers, and technicians in deploying best practices.- Hands:on Asset and Work Management Supporto Assist users with the integration of new tools, processes, and methodologies into their daily activities.o Assist with development of financial value quantification to guide operation and maintenance investment decisions.o Assist with adoption of work management, data collection, and system operation tools across utilities.o Assist with development of asset performance assessments across utilities to identify major issues, risks and leading indicators.o Develop recommended process documentation in collaboration with multiple utilities.- Establish Dynamic User Communities for Sharing and Supporto Identify and establish asset and work management communities of practice that would benefit from a stronger support network.o Develop, implement, socialize and refine ongoing user enablement goals to provide structure and direction for community interaction.o Facilitate collaborative discussions involving multiple utilities and disciplines to share, develop and critique best practices.o Provide hands:on assistance to individual utility staff encountering real:world challenges with new tools and approaches.o Partner with change enablement teams to assemble a network of individuals to support and champion learning and change components across all affiliates.- User Adoption Reportingo Define Key Performance Indicator metrics for
Posted:
May 8 on Tip Top Job
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More About this Listing: Best Practice Enablement Mgr : Salt Lake City, UT : 112168
Best Practice Enablement Mgr : Salt Lake City, UT : 112168 is a Executive Manager Job located in Salt Lake City UT. Find other listings like Best Practice Enablement Mgr : Salt Lake City, UT : 112168 by searching Oodle for Executive Manager Jobs.
Best Practice Enablement Mgr : Salt Lake City, UT : 112168 is a Executive Manager Job located in Salt Lake City UT. Find other listings like Best Practice Enablement Mgr : Salt Lake City, UT : 112168 by searching Oodle for Executive Manager Jobs.