This listing was posted on ListedBuy.
Customer Service Manager
Location:
Coatham Mundeville
Description:
Job Title: Customer Service Manager Locations: Hammersmith and Fulham Contract Type: Temp – Ongoing Work Pattern: 36 hours per week Start Date: Asap Pay rate: £34. Job Title: Customer Service Manager Locations: Hammersmith and Fulham Contract Type: Temp – Ongoing Work Pattern: 36 hours per week Start Date: Asap Pay rate: £34.26Role Overview: As a Customer Service Manager, you will be the driving force behind a customer focussed contact service for responsive repairs. Your leadership will empower your team to consistently provide an exceptional level of customer care, always striving for a 'right first time' approach. You will collaborate with managers to enhance customer experiences and optimise service effectiveness. Key Responsibilities: Deliver a high-quality service that aligns with service aims, legislative requirements, and policies, maintaining excellence in service delivery. Ensure key performance indicators are met, including call and email response times within specified SLAs. Collaborate closely with client repairs management and contractors to optimize the responsive repairs ordering service. Work with Resource and Service Planner to ensure efficient staffing and demand forecasting within the customer service centre. Foster a culture of strong, friendly, and customer-focused service delivery. Equip your team in the customer service centre with resources, knowledge, and tools to excel in delivering responsive service. Analyse performance data and customer feedback to identify trends, issues, and opportunities for continuous improvement. Lead and motivate Customer Service Team Leaders to achieve objectives and targets. Skills and Experience: Proven experience in customer service management, demonstrating exceptional leadership skills. Strong analytical abilities to interpret performance data and derive insights. Excellent communication and interpersonal skills to motivate, guide, and inspire your team. Adept at collaborating. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
April 23 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Service Manager
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Service Care Solutions located in United States. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Service Care Solutions located in United States. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.