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Technical Support Manager
Location:
Edmonton
Description:
About Computronix Our low turnover rate, challenging work, great client relationships, and team environment create a high morale environment with lots of opportunities to innovate, grow in your career and never get bored! As a member of the Computronix team, you will work in a highly dynamic, energetic, fast-changing, and fluid work environment. You will help provide outstanding customer support by managing the support desk functions for external clients and internal teams. In this role, you will. Ensure timely triage and responses to tier 2-4 level support questions, issues, and incidents from both internal staff and external clients. Work with 10-15 staff across multiple teams (e. g. application, database, cloud) who regularly rotate between product development and support assignments. Work with Key internal stakeholders to include Client Services Directors, Account Managers, Project Managers, Technical Leads, Product Managers, and IT Services lead. Analyze and report on support desk activity, performance metrics, and customer satisfaction. Build and maintain: Knowledge of products Computronix provides to clients, and how they are used. Knowledge of processes Computronix uses to support products for clients. A catalog of standard service requests. Ensure the corporate knowledge base continues to grow and stays up to date. Recommend product enhancements, features, and patches to reduce support burden. You are perfect for this role, if you. Possess strong problem-solving and analytical skills. Possess time management, prioritization, negotiation, and incident management skills. Proactively build and maintain trust with clients through excellent verbal and written communication. Facilitate effective meetings with staff and clients including root cause analysis and decision making. Are a detail-oriented person and able to keep everything moving efficiently and effectively. Manage the work to SLAs and support procedures and protocols. Understand. Visit ListedBuy for more information.
Company:
Computronix
Posted:
April 12 on ListedBuy
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More About this Listing: Technical Support Manager
Technical Support Manager is a Technology Technical Support Job at Computronix located in United States. Find other listings like Technical Support Manager by searching Oodle for Technology Technical Support Jobs.
Technical Support Manager is a Technology Technical Support Job at Computronix located in United States. Find other listings like Technical Support Manager by searching Oodle for Technology Technical Support Jobs.