This listing was posted on ListedBuy.
Field IT Support Technician
Location:
Milton Keynes
Description:
About The Role Aztech IT has grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves in having a team ethos and employee-centric environment. Due to internal promotions we have a need our Field Team. The successful candidates will be customer focused, experienced as a Field IT Support Technician, and have previous 2nd Line IT support experience on client sites. You will join our Service Delivery Team based out of the Milton Keynes office. The successful Field IT Support Technician will ideally come from the background of an IT Managed Service Provider supporting multiple client sites or you will have previously supported multiple IT infrastructures with various technical challenges. You will be motivated, a natural problem solver and able to follow the process of using a ticketing system. The successful candidate will ensure that our customers receive an excellent and consistent service experience. Key Responsibilities Acting as the client facing representative for all technical service requests on client sites (most client sites are within a 50-mile radius of the Milton keynes office, this includes London) Logging and maintaining support issues detail throughout a service ticket lifecycle (using Connect Wise Manage) Responding appropriately to more complex problems through escalation. Prioritisation and management of workload to ensure client SLAs are met. Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s. Identifying opportunities for improvement both technically and in processes for clients and internally. Skills / Attributes Required Minimum of 2 years experience supporting SME’s or multi client sites in a similar client facing role. Clear and confident communicator at all levels and abilities Able to deliver and troubleshoot complex technical solutions Strong communication and documentation skills Good time management. Visit ListedBuy for more information.
Company:
Aztech IT Solutions
Posted:
February 16 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Field IT Support Technician
Field IT Support Technician is a Technology IT Specialist Job at Aztech IT Solutions located in United States. Find other listings like Field IT Support Technician by searching Oodle for Technology IT Specialist Jobs.
Field IT Support Technician is a Technology IT Specialist Job at Aztech IT Solutions located in United States. Find other listings like Field IT Support Technician by searching Oodle for Technology IT Specialist Jobs.